Puebla | Mexiko Customer Service Stellantis/MAZDA
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Wir sind ein führender Entwickler und Hersteller mechanischer und elektronischer Schließsysteme sowie Fahrzeugzugangs- und Berechtigungssysteme für die weltweite Automobilindustrie. Gegründet 1908 in Velbert, erzielten wir als unabhängiges Familienunternehmen im Geschäftsjahr 2021 mit rund 7.300 Mitarbeitern an Standorten in Europa, Amerika und Asien rund 1 Mrd. EUR Umsatz.
The mission of our Customer Service team is to achieve 100% of customer satisfaction through effective demand analysis and planning.
Maintaining direct and close communication with internal and external customers for the fulfillment of finished product shipments.
Safeguarding logistics costs, delivery on time and customer satisfaction.
Ihre Aufgaben
- Analyze customer demand received in SAP via EDI to ensure stability in requirements or detect fluctuations
- Ensure the information reflected in the ERP can be used as a basis for sales and capacity forecasting.
- Desicion making to face variations like cancelations or increases.
- Manage customer complaints
- OEM's portal monitoring
- Coordination of manufacturing and material planning team to accomplish customer demand.
- Develop and report through a shipment schedule to internal suppliers.
- Ensure ERP information is updated and make corrections if needed.
- Report and coordinate in proper maner EOP releases.
- Manage and control engineering changes to avoid material obsolescence.
- Develop logistics concept in new projects
Ihr Profil
- Bachelor´s degree as Industrial Engineering, Logistics
- +5 years experience as Customer Service
- Automotive Industry
- Advance communication skills (English).
- SAP (O2C/WEM)
- STELLANTIS experience: CSDS, WebChamps, Drive, Dispute process, ACAP, SMART, Supply Portal Scoreboard, PC portal II, EBSC, Logistics Portal, Expeditors App and Crates
- MAZDA experience
Ihre Vorteile im Überblick
Flexibles und mobiles Arbeiten
Umfangreiche Weiterbildungsmaßnahmen
Kantine
Mitarbeiter-Events
Huf Mexico S de RL
Miriam Mendez
Lateral Anillo Periférico Ecológico No.421 Col. San Francisco Ocotlán,
C.P.72680 Coronango, Puebla
Mexico